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    Monthly Archives: October 2014

  • Companies On Board For Business Support Services Like Cyber Security

    This entry was posted in Outsourcing on by .

    Cybersecurity. It’s going to the boards.

    According to a recent survey by the Corporate Governance Practice of BDO Consulting USA, close to 60% of board members with publicly traded companies say they are now more involved in cyber security matters than they were just a year ago. Print

    The survey, entitled “2014 BDO Board Survey,” queried 75 board directors of companies whose revenues ranged from $250 million to $1 billion. Among the prime topics broached and addressed in the survey were key business matters and business support services like compensation, tax inversions, time management and cyber security.

    The results are hardly surprising, given the current climate online. More and more high-profile data breaches have ensnared and hampered more and more high-dollar companies (and even celebrities) in recent months – with cyber security breaches and hacker attacks affecting everyone from lower-end retailers like Kmart and Dairy Queen to exclusive entities like banking behemoth JP Morgan.

    As a result, more than half of the respondents to the BDO Board Survey said they have authorized or spearheaded increased spending on cyber security compared to what the company spent in the previous year.

    “There has been a plethora of well-publicized data breaches in the media over the past year and boards of directors are becoming more proactive on this topic,” said BDO Consulting Managing Director of Forensic Technology Services Karen Schuler. “It is certainly a positive that a majority of boards are becoming more involved and are increasing resources to combat this problem; however, it is troubling that more than a quarter of the board members report they are not briefed on information security at all. Although certain sectors of the economy are more likely to be the target of cyber-attacks than others, all boards should be engaged in cyber-security regardless of the company’s industry.”

    Boards and board members may be increasingly involved in their companies’ cyber security matters in large part because – despite increased data breaching risks, cyber security attacks and resulting concerns – just 39% of companies currently employ anything like a “cyber security chief.” Most companies instead rely on their Chief Financial Officer, or CFO, to fill this role and perform its functions.

    As big-time cyber attacks become more common and costly, it only makes sense for companies to become more focused on reassigning those duties from their CFO to a dedicated cyber security specialist. More than two-thirds of the survey respondents said they are briefed on cyber security matters at least once year, while just 25% receive such briefings on a quarterly basis.

    The attacks directed at JP Morgan offer a particularly cautionary tale on this front, as they occurred after the bank’s chief information security officer departed earlier this year – while also taking other top security specialists out the door. This left the in-house security team at JP Morgan short on cyber security leadership for months, likely contributing to the costly breach.

    Here at Be Different Solutions, we’ve blogged a good bit lately about the many sensitive issues surrounding critical business support services like cyber security in today’s fragmented, cluttered, at-times crazy ever-connected and always-online world.

    Not only is it our opinion that the role of cyber security chief should never be filled by a company’s CFO, but we believe that it should never be staffed by anything less that the best available people. By best available, we certainly mean available, but we also believe strongly that this person should be intelligent, accountable, insightful, honest, resourceful and enthusiastic about their position and the role within your company.

    If you choose to outsource cyber security or other business support services professionals and personnel with Be Different Solutions, you can do so with the confidence that you are getting qualified, quality and impassioned employees who are not only motivated and attentive, but also based in one of our two Europe- or U.S.-based offices. We know that having our people work from one central location dramatically improves and promotes not just strong security, but overall accountability and performance.

    To find out more, you can visit us online, or simply drop us a line right now. We’d love to talk to you about meeting your unique business needs.

  • The Advantages of IT Technical Support

    This entry was posted in Outsourcing on by .

    With so many advantages to hiring an IT technical support team from Be Different Solutions, you will wonder why you haven’t simply done something like this sooner. Learning what you gain from hiring them can make you feel even better about your decision. Not only is this team competent, but they are trained and knowledgeable in the field of technical support. They are there to help. Quality assurance is guaranteed.

    Now you’re probably asking yourself, “What are the advantages that I can look forward to with IT technical support?” Well…here are just a few:

    • Less stress means less time at the office. No more bringing work home with you. You will be able to fully enjoy your private life when you delegate some of the responsibilities to a different party.
    • Save money to invest back into your company by not having to train a whole new staff dedicated to IT support.
    • No need to build onto your current building to place the new IT technical support team. The remote team you hire already has a dedicated office set up and ready to work.
    • Hire fully-trained and hard-working individuals who know your product. They are able to fix problems, provide solutions and be fully competent with the job you give them.
    • Be able to focus more on important tasks inside the office without having to answer phones. You will then be free to implement new products, develop key strategies and focus on the finer things and bigger pictures within your company.
    • Get more awareness for your company. Not only can the customer service staff help solve technical issues, but they can do so in a manner that will make people want to work with you. You will be known for your excellent customer service and commitment.

    These advantages should be something you want to learn more about. And you do not have to sign up for anything. Simply give us a call, and we can walk you through exactly what it is that we do. We are happy to have you onboard. We look forward to speaking with you today!

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