Get the latest news from industry experts.

    Monthly Archives: June 2014

  • Digital Payments Expected To Reach $4.7 Trillion By 2019

    This entry was posted in Outsourcing on by .

    According to a recent report by analyst firm Juniper Research, digital payment will reach
    anastounding $4.7 trillion by 2019 – a steep increase from the anticipated $2.5 trillion in 2014.Juniper Research Logo

    The report, entitled “Digital Payment Strategies: Online, Mobile & Contactless 2014-2019,” claims that the largest net growth in spending will come via remote purchases of physical goods.

    The report also points out that, for the first time ever, combined transactions on mobile devices and tablets will exceed those made on desktops and laptops put together.

    Desktop computers, it seems, are becoming something closer to an endangered species. Laptops are getting smaller and thinner, and many people are simply opting to use touchscreen-based tablets and smartphones for their primary computing wants and needs.

    The world is becoming more and more mobile. And commerce is coming along for the ride.

    This astounding rise in “electronic commerce” and “mobile commerce” (or “e-commerce” and “m-commerce” for short) will of course mean many things for web hosting providers – putting additional pressure on them to meet not only increased demand, but ever-increasing consumer expectations as well.

    From developing expansion strategies to ensuring compliance to accompanying alternate digital payments, web hosting providers will have a longer and longer “to do list” as e-commerce and m-commerce continue to gain worldwide momentum and become more of a mainstay in everyday life.

    These sea changes will deeply effect more than merely web hosting providers, of course. They will apply additional pressure to each and every business and brand, making it more and more important to not only have a sharp, intuitive and informative website – but one capable of many ecommerce functions as well.

    To do so, a business must have not just a smart and flexible business plan, but a powerful webhosting platform and provider as well.

    If you’re ready to take the next step – and ensure that your business is ready for the next wave of consumer activity – drop us a line at Be Different Solutions. We can help you properly plan for what lies ahead on the horizon. And empower you to meet and exceed all your individual business goals and objectives.

  • The Many Things a Web Hosting Technical Support Specialist Does

    This entry was posted in Webhosting on by .

    Hiring an outside web hosting technical support team can be scary at first. You might not know how they are going to perform. You do not know how your customers are going to take the change. You might not even know what a technical support specialist does.

    Before you decide to go with our web hosting technical support staff, consider what our technical support specialists are able to do for you – and for your company.

    1. Provide 24-hour guidance for those customers that call with a technical support problem, question or concern.
    2. Always friendly, competent, timely and courteous to each and every customer that calls in – even if the customer is unfriendly, rude or mad during the chat or tickets.
    3. Our people are highly trained concerning the advice that they provide to each customer. They will know more than one way to solve the problem at hand. If they do not know the answer, they are knowledgeable and secure enough to ask a colleague or supervisor.
    4. We have many technical support specialists on hand at all times, so there is always a rotation that allows your chat or tickets to always be answered.
    5. Our people are great at working themselves, learning the material that needs to be learned from your company, and can solve problems without confrontation.

    We make sure to make your company and its performance our first and foremost priority. We understand that you want to make your customers happy. We also know that you value their commitment to your company. This is why we uphold a high standard of quality for each and every call that we take. Consider working with us for all of your technical support needs, and never have to stress about answering the phones again.

    No longer do you need a staff on hand at all times. You do not need to conduct interviews. Not when you make the valuable and versatile choice to hire a company that does all of this for you! It is simple, effective and provides you with the help you need without having to do all the legwork yourself.

    Ready to find out what our company is able to do? Speak with us today and learn more about the teams that we offer!

Have questions? Contact us now!

Contact Us