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    Monthly Archives: October 2013

  • What is an Outsource Help Desk?

    This entry was posted in Outsourcing on by .

    If you’re considering Be Different Solutions and what we have to offer, consider the many valuable aspects that go into our outsource help desk. This is a service that you may want to use for your company – and if iso it helps to understand a bit more about what it does and how it works. Along with all the ways it can benefit your company.

    What They Do

    Our outsource help desk is able to provide each and every one of your customers and clients with the specific help that they require. When your clients contact your company looking for help, they will be connected with our team, who will answer any and all questions your customer base may have. Our team handles problems efficiently, effectively, and politely. That way, everyone who requests help is connected to someone who is friendly, able to help and provides them with the answers they’re after. Everyone should have a customer service team like you’re about to have when you choose to outsource the help desk for your company.

    How They Do It

    The team is already knowledgeable and well-trained in the art of conversation, while also being part of a powerful help support team. However, you must supply information about your company to them so they can effectively tailor their language and communication style to your company’s customers. The call team is able to take as many calls as will come in over the course of a day. If you’re a large company, this can be an impressive amount of calls on a daily basis.

    So relax. And feel confident and self-assured when you call us and let us handle the outsource help desk needs you’re looking for. We have teams ready, willing, and able to help out your company. All it takes from you is to contact us.

  • Savvis Report: 70% Of IT Infrastructure Outsourced By 2018

    This entry was posted in Outsourcing on by .

    Savvis-logo-300x96A recent report by cloud and managed hosting and IT outsourcing solutions provider Savvis predicts that IT leaders expect to outsource some 70% of their IT infrastructure by 2018.

    The report, entitled, “Global IT Trends: IT Outsourcing Fuels Business Growth,” relied upon a survey of around 550 IT decision-makers from all around the world –including the United States, Canada and Japan – conducted by research firm Vanson Bourne. These decision-makers occupied IT roles in companies across a wide range of industries, from finance to media and entertainment to automotive and more.

    Many of those decision-makers cited cost savings, in-house skills shortages and a growing emphasis on business-advancing applications as key factors in their decisions to outsource their business’ IT infrastructure.

    The top benefit of IT outsourcing, as cited by a full 42% of these survey respondents?

    “Cost reduction or containment.”

    While this survey shed some light on changing habits among many IT decision-makers and other high-ranking company officials in regards to IT infrastructure outsourced (i.e. the “what”), it didn’t really address the “where.”

    We also believe that this survey further demonstrates what many other surveys and studies by an array of firms have demonstrated over the years:

    Many IT decision-makers and other high-ranking company officials are more than willing to outsource their IT or technical support needs to just about any far-flung location – provided it saves them money. Or appears to save them money.

    In other words, the “where” doesn’t always matter to them.

    It might not always be fashionable to say, but the truth isn’t always or often what’s popular. The fact remains that while outsourcing your company’s IT or technical support needs to a strange company full of strange employees in a strange land can lead to some strange results. Not to mention a laundry list of problems, headaches, risks and hidden costs.

    The fact remains that in major decisions like these, the “where” matters. A lot.

    Not to mention the “when.” After all, you might think such a decision is saving you and your company money. And up front, in the short-term, or the “now,” it is. But over time? Well, that’s often a different story.

    Here at Be Different Solutions, we’ve always believed in doing things a bit differently from the popular, prevailing opinion among many IT and technical support professionals. We also have always believed that doing things in a different way – in our opinion, the right way – will lead to bigger and better results for your business over the long-run. And just like no company was built overnight, no company was ever destroyed or compromised overnight either.

    Contact us today to learn more about doing things the Be Different way. We’ll show you the “where” and “when” that help drive successful moves in IT and technical support outsourcing decisions.

Have questions? Contact us now!

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