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    Monthly Archives: September 2013

  • Made In China: Now Available In Outsourced Technical Support

    This entry was posted in Outsourcing on by .

    The growth of IT spending in China will offer substantial opportunities to technology and service providers, with IT spending in that country expected to grow from $301 billion in 2012 to $323 billion in 2013.

    That’s part of the projections and insights contained in a recent report by IT research and advisory heavyweight Gartner. The report also says that IT spending by Chinese end users, including consumer and enterprises, grew by close to 14 percent in 2012; and that big data, enterprise mobile application services, PaaS and SaaS are among the technologies which a providing what the company termed a “transformational benefit” to enterprises in China.flagoutsourced

    The report, entitled “2013 Hype Cycle for ICT in China,” also identified challenges facing China as this growth accelerates. Those challenges primarily included identifying and employing experienced and skilled staff to implement the new business systems.

    “The consumerization of IT will continue to have a strong impact in China, which as the world’s largest number of Internet users and mobile handsets and is the largest PC market and the third-largest hardware market,” said Gartner Research Director Matthew Cheung in a statement on the report. “In addition to coping with the global financial downturn, Chinese CIOs face the challenge of developing and executing dynamic IT strategies to address this trend and other changes in market dynamics as new technologies and service providers quickly enter the Chinese market.”

    The report added that historically, Chinese companies have invested more in IT hardware than in software packages and services – although “software investments have been catching up.”

    “With most markets in a high-growth phase, China’s ICT industry has an increasing number of domestic providers, in addition to a number of international vendors. We believe that IT end users should benefit in terms of quality and price of products and services,” added Cheung’s statement.

    Does this all mean that we should expect an increase in outsourced technical support by U.S.-based companies to emerging Chinese providers? After all, many industries and companies in the United States have a longstanding tradition of stamping that rather dubious “Made In China” label on their products and services, so why would things be any different when it comes to IT and technical support services?

    As we wrote about recently here at the Be Different Solutions blog, Gartner recently issued another insightful report, this one claiming that the global IT outsourcing market is expected to hit U.S. $288 billion in 2013. This same report also predicted “IT outsourcing markets in the Asia-Pacific, Latin American, and Greater China regions will climb over 13 percent in 2013 and 2014.” The report even highlighted China, noting that Chinese enterprises were increasingly adopting end-user-oriented services such as helpdesk or desktop services.

    Just as we noted in that blog post, we will say here once again:

    Outsourcing your IT or technical support needs to a far-off locale may look like a big savings provider on the surface, but once you get down to the business of dealing with customers on a person-to-person, individualized customer service basis, a much different picture can emerge. And things can quickly and easily get ugly for your business and brand. This is even more of a concern for any smart, self-respecting business when you factor in a significant language and cultural barrier – something that certainly and obviously exists between the United States and China.

    Here at Be Different Solutions, we believe in doing things in a bit of a different way when it comes to outsourcing your technical support needs. And we heartily believe that this is also the right way to do business. For both you and your customers.

    Contact us today to learn more. And avoid having that “Made In China” sticker slapped across your company’s good name.

  • Why Choose IT Outsource Support?

    This entry was posted in Outsourcing on by .

    Companies often wonder why other businesses have decided to go with IT outsource support over other avenues that were available. This is something worth thinking about if you’re deciding to make the switch, or simply get the help that’s needed. It’s important to make sure that you’re getting everything that you possibly can from the support company.

    So how can you find out why you should choose to work with an IT outsource support company like Be Different Solutions? Find out in this post, as we lay out the major benefits for you.

    • Get a tailor-made, trained and knowledgeable staff to work for you – simply by calling a number and letting them know what it is that your company needs.
    • Pay an affordable price for this knowledgeable team to work for you.
    • Don’t worry about setting up a spot within your building to house these hired workers; they work remotely or from the outsourcing company’s headquarters.
    • Work with a company that is trustworthy and resourceful, as a middleman to these teams that are put together for you.
    • Get higher customer satisfaction ratings when your clients speak to the team that’s there to help them fix the problems they’re experiencing.
    • Feel confident about the decision that you made to use the IT outsource support services.

    You should always feel good about everything that is in front of you when the time comes. You made the decision to work with these people for the IT outsource support services you’re in need of, so now is the time to put them in motion.

    If you feel that you and your company would be a good fit for these IT outsource support services, feel free to give us a call and share any questions or concerns that you may have. This is the time to find out more about the available services, learn whether they will benefit you in the end and also choose to feel good about the choice that you make. You and your company deserve it! Contact Be Different Solutions today.

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