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    Monthly Archives: December 2012

  • Evaluating the advantages of outsourcing technical support

    This entry was posted in Outsourcing on by .

    As today’s companies seek – and at times struggle – to hire and retain quality IT staff, provide a high level of internal customer support, and reduce overall operating costs, more and more are turning to an external service provider to develop and manage their computing infrastructure (i.e. “outsourcing”).

    Instead of investing heavily in internal resources, these companies are able to focus on their core business competencies while outsourcing their IT challenges to a trusted third-party service provider.

    This decision to outsource can bring multiple advantages to an organization. The advantages of outsourcing technical support include, but are not limited to:

    • Improved level of support offered to end-users

    • Improved focus on core business

    • Reduced operating costs

    • Reduced time responding to desktop incidents

    • Improved system reliability

    Ultimately, the decision to outsource the ongoing support and management of your company’s IT infrastructure may rest with the realization that you simply do not have the resources — be it time, personnel, and/or financial — to do everything yourself.

    A recent study forecasted that 92% of organizations using infrastructure management services from an external vendor will either increase or maintain the value of their contracts over the next 12 months.

    The study also predicted that the overall number of companies turning to external service firms to manage their computing infrastructure on an ongoing, 24/7 basis will continue to rise.

    The advantages of outsourcing technical support have been proven. If you decide to join this growing trend toward outsourcing, contact us here at Be Different Solutions. We can show you how to do it the right way.

  • So You Want More Information About Deciding to Outsource IT Support?

    This entry was posted in Outsourcing on by .

    Now is the time to learn!

    Many people have a lot of issues on their plate—especially if you’re running a business. This just means you’re busy, busy, busy, and some days you probably feel like you’re just not covering enough ground. Sound familiar? Sure it does, and that’s natural. This is the case for a lot of business professionals out there trying to build their companies from the ground up, teaching people they work with and so forth. So what is the solution to this problem that you and so many other professionals are having?

    It’s simple, really…

    When you outsource IT support to a quality company, you’re able to hire brilliant people who know what they’re talking about. What does this mean for your company as a whole? For starters, you don’t have to train anyone else from the ground up. That’s right, no more training new call center workers only to find out they were not the right fit! When you outsource IT support, the professionals who come with the job are already trained, knowledgeable, and ready to answer tickets.

    What’s more, you’re also able to hire multiple professionals for the job and still pay affordable prices—so no more having to work with people in a call center that ask too much from you. You’re only one person, and with this help you’ll no longer be expected to make your company prosper on your own.

    So why haven’t you made the switch to outsource IT support already? Maybe because you didn’t know all of this information previously, or maybe you just didn’t have enough time. Whatever the reason is, now you know and now you’re able to make the switch and get the support that you’re after.

    Hiring knowledgeable, hardworking individuals is, as always, the key when you choose to outsource IT support. Find someone who knows what they are doing and let us lessen your stress!

Have questions? Contact us now!

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