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ONLINE IT HELPDESK SUPPORT

Seamless integration with your existing team.

We know you value continuity in your business. And we do too. At Be Different Solutions, we're committed to integrating seamlessly with your existing team. We can cover only evening shifts, or we can take over all your online support entirely. We're as flexible as you need us to be. We just need access to your Helpdesk to get started. It's really that simple. We take pride in always taking the initiative, problem solving and thinking ahead when it comes to providing technical support. In so doing, we drastically reduce the chance of your client coming back to your ticketing system to handle the same issue again.

Supported Technologies

The Be Different Solutions team consists of computer and software engineers who possess several years of experience in the web hosting industry. These are just a few of the areas where we can support you in your ticketing system:

Control Panel Software

  • WHM cPanel
  • Parallels Plesk Control Panel
  • Parallels Helm
  • Cobalt RAQ
  • Ensim
  • Hsphere
  • Webmin
  • Directadmin

Operating Systems

  • Linux – RedHat Linux, Fedora Core, CentOS, Debian, Ubuntu, SUSE
  • UNIX – FreeBSD, OpenBSD.
  • Windows – Microsoft Windows Server 2000/2003/2008

Virtual Private Servers (VPS)

  • Virtuozzo
  • Open VZ
  • Xen
  • VMWare
  • FreeVPS

How It Works

We know you're anxious to get down to the business of success. So we've made it easy to jump right in with us.

After you sign up with Be Different Solutions, our Client Relationship Manager will work with you to integrate enhanced technical support services right away. The process typically unfolds something like this:

Step 1: Support Ticket Opened

Once your support ticket shows up in our system, one of our representatives will contact you. Whether you contacted us via email, phone, chat or direct ticket access, we'll be sure to reach out to you and get the ball rolling.

Step 2: 15-Minute Response

At Be Different Solutions, it's our policy to have a representative respond to every ticket within one hour. And we are committed to resolving any issue within the agreed-upon resolution time. Some tickets require more time than others.

Step 3: 3-Hour Resolution

In almost all cases, Be Different Solutions guarantees a resolution within three hours from the time the ticket is received. Some issues simply can't be addressed in under three hours, and in those cases, we guarantee the fastest resolution time possible. Examples of issues that may take a little longer include restoration of a downed server, advanced analysis of exploited websites and third-party software issues.

Step 4: Transparency

All responses and resolutions are made via your Helpdesk or Ticketing System. Your clients will never know we aren't part of your internal team. Everything we do, we do as a representative of your company.

Step 5: Quality & Satisfaction Guarantee

We promise to be fast, precise, clear and conclusive. That's how we ensure high customer satisfaction. We do the heavy lifting so you can depend on us to be a core component in your success. Be Different Solutions also has Quality Control Managers who randomly check through tickets each month to ensure that all responses and resolutions are performed to our standards. We guarantee our standards will be sky high – even higher than yours.

Have questions? Contact us now!

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