Be Different Solutions has its roots in a relationship between a US-based webhost called WebIntellects and a small technical services company from Europe. During the course of that fruitful six-year relationship, the company now known as Be Different Solutions was able to evolve and perfect outsourcing as a service. With the sale of WebIntellects in 2011, Be Different Solutions was born, and immediately began offering outsourced, transparent sales and support for a vast range of clients.
Our core competency is 24/7 real-time sales and support for the webhosting industry. As you read this, Be Different Solutions is discretely and expertly managing the backend services for some of the best-known hosting brands in the world. By evolving out of a necessity, we believe we can better understand what each of our clients needs – much more than any other company that started for an industry they never operated in themselves.
Be Different Solutions believes it's that relationship that makes us so powerfully different. WebIntellects initially went the standard path of outsourcing to India. After trying a few Indian support companies and failing miserably to please their client base, WebIntellects thought outside the box and sought out a new location to co-develop a solution in Europe. The results were immediate success, with churn dropping to almost zero. Rating on the support ticketing system went from a 2.3-star ranking to an average of 4.7 stars out of 5. We learned that a proactive culture backed by people overflowing with initiative was better for clients then a passive culture that over-relies on flow charts.