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    Monthly Archives: May 2014

  • 24/7 Hosting NZ Fails To Live Up To Its Name – Thereby Massively Failing Its Customers (And Their Websites)

    This entry was posted in Webhosting on by .

    We’ve said it here at Be Different Solutions before. 24/7 Hosting NZ

    And we’ll say it again. 

    Be careful who you hire to handle and host your website. Be very, very careful.

    In the latest high-profile example of webhosting gone rather wrong, we have the case of New Zealand-based webhosting and domain provider 24/7 Hosting NZ.

    According to news reports, 24/7 Hosting NZ failed to live up to their catchy name in rather spectacular fashion – and more importantly, they failed their suppliers and customers on a rather profound level.

    One report said that 24/7 Hosting NZ was not available to both its suppliers and customers “for upwards of a month,” having gone into “hiding” – a disappearance that could result in thousands of its customers’ websites (and maybe their very businesses) also disappearing.

    A New Zealand-based report said that the helpless customers of 24/7 Hosting NZ have been left without the ability to manage their domain name registration and renewals, email hosting and webhosting services – and that the company is not responding to any support tickets.

    Unable to contact anyone at 24/7 Hosting NZ, webhosting provider Voyager (one of the shunned suppliers) has also been forced to stop providing its customers with domain services, which could lead to some people losing their domains as they come up for expiration.

    Clearly, now is not a good time to be a customer of 24/7 Hosting NZ. We’re guessing that the near future won’t be a lot better, either.

    This story greatly underscores the importance of utilizing a webhosting provider that is not only affordable, but also accountable. We’re not sure if 24/7 Hosting NZ lured a lot of its now disenfranchised customers and suppliers with the ever-alluring promise of low prices, but we’re quite confident that such a scenario is a strong possibility.

    Like anything in life, you get what you pay for. And if you’re going to put a key service like webhosting in the hands of an unknown outside provider, doesn’t it behoove your business to not only pay for quality work – but to also hire someone you know you can count on?

    Here at Be Different Solutions, we pride ourselves on being both affordable and accountable when it comes to technical support services. Not only would we never abandon or mislead a client, customer or supplier, but we never hesitate to respond to any and all technical support tickets – and always in a prompt, professional manner.

    Remember, no matter what services you’re contracting for your company, your online presence and portfolio are of the upmost importance in 2014. Don’t cut corners or go with someone before you’ve done your due diligence on them.

    And if you see any previous evidence of wrongdoing or poor performance – such as 24/7 Hosting NZ demonstrated back in 2011 – then certainly continue to shop elsewhere.

    The success of your business depends on the power of your people. And the people you hire to help ensure and insure your online presence.

    Make sure you choose wisely.

  • Owning a Company That Hires Technical Support

    This entry was posted in Webhosting on by .

    The following is a testimonial from one of our clients who was initially skeptical about hiring us on for the job. As you’ll see, however, that skepticism soon turned to appreciation for our outstanding efforts and performance on his company’s behalf.

    “Owning a company is a lot of work and, I admit, it is pretty demanding on someone that is running it. You have to make multiple decisions on a daily basis for the life of your company. If you do not make them, no one is going to. You have to choose how your customers interact with you, receive answers they are in need of answering and solve problems with their products. This is why I chose to work with a technical support team outside of the company.

    “I contacted Be Different Solutions so I could learn more about what it is that they do. I asked a lot of questions, probably too many, and they were all too happy to answer each of them for me. I was happy with the outcome of the phone call, so I decided to give them a try. They assured me that if I wasn’t happy, I didn’t have to use their service – which I thought was nice, since I am not bound to a contract until I was able to get a feel for how they did. They gave me 14 days free to test.

    “Once they started answering my client tickets, I couldn’t have been more happy. They made sure that problems were solved in a timely manner, and that each of my customers were happy as well. I hired them on full time after that, and haven’t looked back since.

    “I first hired them a few years ago, which means they have been going strong ever since. If you have a business, I urge you to give them a try. They are professional and provide a high level of service for any web hosting support needs you have.”

    Contact us to find out how we can help you with your web hosting business. We can easily provide you with some insight into the world of technical support.

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