There are many questions surrounding whether or not outsourcing technical support is advisable today. Be Different Solutions is here to help you clear up any questions that you may have – and to help you make the best decision that you can possibly make about the help you need within your business. Let us walk you through two questions that have recently been asked regarding outsourcing technical support, and how we answer these questions for our potential and current clients.
Q: Will the team that is outsourced be able to provide the right answers to what needs to be fixed? Are they trained specifically for web hosting? Knowledgeable in the hosting field? Do they know what they’re doing?
A: This is the most common question we get when it comes to outsourcing our technical support team – especially relating to web hosting. You can rest assured knowing that you’re going to get a fully trained, professional team to answer all of your customers’ questions over the phone. They can troubleshoot and fix just about any problem that your customers may have. So yes, they are trained, knowledgeable, and know what they’re doing. You also have the ability to run a Skype interview and we offer a two week free period to ensure they meet your requirements.
Q: Why should we choose outsourcing technical support over hiring and training our own staff inside our company’s own building? What difference would this actually make for our company?
A: When you choose outsourcing technical support over hiring and training your own employees, you’re saving both time and money. Not only do you get an already trained and fully knowledgeable team for your company, but you get a ready-to-go team that’s also entirely affordable. You don’t have to train them, and you can send one payment to our company to cover all of the employees you have working your phones. This means that you require fewer resources. You just have to pick up the phone and give us a call regarding the help you’re after.
Do you have some questions for us? Please contact us and we will get back to you within a few hours.