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    Monthly Archives: July 2013

  • Global IT Outsourcing Market Expected To Hit $288 Billion In 2013

    This entry was posted in Outsourcing on by .

    GartnerAccording to a July 17, 2013 report by renowned research firm Gartner, the global IT outsourcing market is expected to hit U.S. $288 billion this year.

    The report claimed that IT and technical support outsourcing spend this year will grow 2.8 percent in U.S. dollar, and 5.1 percent in constant currency, and added that emerging Asia-Pacific, Latin America and Great China markets are growing at over 13 percent.

    Gartner Research Vice President Bryan Britz had the following to say in the statement:

    “We continue to see overall market growth being constrained by near-term market factors, such as evolving IT outsourcing delivery models, economic, political and labor conditions, and service provider financial performance. Mature Asia-Pacific and Western Europe are the regions where the outlook is most tempered, partly due to currency but also reflective of our view 2013 is likely to be similar to 2012 in these regions.”

    In addition to economic, political and labor conditions, Britz also addressed factors like cost-focused buyers, tighter IT budgets, and evolving outsourcing delivery models in the statement.

    “Enterprise buyers pursuing hybrid IT strategies, and small and midsize business buyers adopting infrastructure as a service (IaaS), are key drivers in cloud and datacenter service segment growth rates,” explained Britz. “The global market size for datacenter outsourcing is in gradual decline due to workloads moving to IaaS and to infrastructure utility services exceeding the net-new adoption of datacenter outsourcing.”

    The Gartner statement also noted a modest outlook for end-user outsourcing compared to past quarters, due largely to growth in purchases related to bring-your-own-device (BYOD) and reduced business support requirements for end-user devices. Gartner added that outsourced support for mobile end-user devices will see strong growth all the way up to 2017, fueled by growing business adoption of mobile devices.

    The statement additionally claimed that IT outsourcing markets in the Asia-Pacific, Latin America, and Greater China regions will climb over 13 percent in 2013 and 2014, with these emerging markets bolstered both by incoming expansion from multinational corporations and positive overall economic conditions.

    Gartner highlighted China, which it predicts will see high growth rates as multinational corporations gain traction in the local market. Gartner added that Chinese enterprises were increasingly adopting end-user-oriented services such as helpdesk or desktop services.

    “In fact, the Chinese government is planning to implement incentive policies to encourage government entities and state-owned enterprises to outsource parts of their IT work to external service providers, which will help them focus on their core competence,” explained Britz. “This will also help create a more attractive market for service providers, which will in turn enhance supply-side drivers to fuel aggressive sales behaviors in the country.”

    Here at Be Different Solutions, we have our own forecast on this topic:

    If you decide to outsource your IT or technical support needs to a far-flung locale like China, complete with major cultural and language barriers, you’re likely to save some money in the short run – but pay dearly in many ways in the long-run, including financially. It’s happened in places like India in the past. A lot. So what’s to prevent the same problems from plaguing China-based outsourcing solutions?

    That doesn’t mean, of course, that there isn’t a right, successful or valuable way to outsource your technical support needs. There is. And we at Be Different Solutions can show you just how it’s done.

  • Many Questions and Answers Regarding Outsourcing Technical Support

    This entry was posted in Outsourcing on by .

    There are many questions surrounding whether or not outsourcing technical support is advisable today. Be Different Solutions is here to help you clear up any questions that you may have – and to help you make the best decision that you can possibly make about the help you need within your business. Let us walk you through two questions that have recently been asked regarding outsourcing technical support, and how we answer these questions for our potential and current clients.

    Q: Will the team that is outsourced be able to provide the right answers to what needs to be fixed? Are they trained specifically for web hosting? Knowledgeable in the hosting field? Do they know what they’re doing?

    A: This is the most common question we get when it comes to outsourcing our technical support team – especially relating to web hosting. You can rest assured knowing that you’re going to get a fully trained, professional team to answer all of your customers’ questions over the phone. They can troubleshoot and fix just about any problem that your customers may have. So yes, they are trained, knowledgeable, and know what they’re doing. You also have the ability to run a Skype interview and we offer a two week free period to ensure they meet your requirements.

    Q: Why should we choose outsourcing technical support over hiring and training our own staff inside our company’s own building? What difference would this actually make for our company?

    A: When you choose outsourcing technical support over hiring and training your own employees, you’re saving both time and money. Not only do you get an already trained and fully knowledgeable team for your company, but you get a ready-to-go team that’s also entirely affordable. You don’t have to train them, and you can send one payment to our company to cover all of the employees you have working your phones. This means that you require fewer resources. You just have to pick up the phone and give us a call regarding the help you’re after.

    Do you have some questions for us? Please contact us and we will get back to you within a few hours.

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