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    Monthly Archives: March 2013

  • Information Technology Outsourcing – Questions to Ask the Provider

    This entry was posted in Outsourcing on by .

    Prior to hiring anyone for a job, you will have numerous questions to ask them. You want to know about the company and personnel you will be hiring. Knowing whom you hire is always an important facet for a company, since you need to know if the applicant is a team player and committed to working with your current staff. These questions are important for anyone who is being hired for a position within your company—even for a company offering information technology outsourcing…

    Q: How long has your company been in business?
    A: Be Different Solutions have been providing information technology outsourcing services to our clients for a number of years and has experience in the field dating back to 1999. Each year that we have been in business we have grown and advanced in our knowledge and our services have benefitted. We strive for the best results with each of our clients, so you can expect nothing but the best.

    Q: Do you have any specialties?
    A: Each of our employees has a specialty that they portray when it comes to answering technical service tickets or chats. Our speciality is in the web hosting niche. Be Different Solutions has career-oriented professionals on hand who are able to address any web hosting related ticket or chat in quick order, while also being able to solve the specific issue the first time around. We do not pass the problem down the road. Nothing is better than a happy, satisfied customer that has had their problem solved upon first request!

    Q: Do you offer customized support services, or is it just a one and done type of deal?
    A: Many companies like the one and done type of operations where they focus on a core area because they do not have the expertise outside it. We do not so we behave differently so we are able to provide those custom services. If you represent a company that wants something a little more specialized and tailored to your needs, then we also provide customizable services. You can choose from other internet technology outsourcing services that perhaps you’d like to have performed, such as HR, accounting, data entry, E-commerce sales and support, and any other odd areas that need to be covered within your company.

  • Dell outsourcing problem leads recall from India after complaints in 2003. Has much changed in 2013?

    This entry was posted in Outsourcing on by .

    Dell-IndiaSo you’ve decided to outsource your technical support.

    Now what?

    When deciding exactly which direction to turn once you’ve make the decision to outsource, it’s important to learn from past experiences.

    As far back as 2003 – a decade ago now – companies were learning exactly what can happen to customer satisfaction when you decide to cut corners and go on the cheap when it comes to outsourcing technical support.

    Ecommerce Times chronicled a Dell outsourcing problem during that particular year. The following excerpt from the article explains a good bit of the background:

    “In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers complained about the quality of service.

    Dell said it had received some complaints about the technical support through the overseas support center, with one executive saying that customers reacted unfavorably to the fact that Dell had changed how it handled those calls.

    Analysts said that the Dell example might give some companies pause, especially given the extremely competitive nature of the personal computer market in which strong customer service can distinguish one company from another.

    Still, the trend toward outsourcing is likely to continue and efforts in India and other overseas locations are already underway to address the concerns of U.S. customers to make them feel more comfortable with the support they’re receiving.”

    Some things never change. And many of these concerns that existed – and hamstrung a then-booming Dell – back in 2003 still exist today, in 2013.

    The Dell outsourcing problem was not isolated. The bottom line is that companies should be extremely wary of low-cost solutions from far-flung and remote locations like India…and choose more cost-effective options that allow for competition while simultaneously ensuring that the entire concept of customer service is not compromised.

    That’s why all of our people at Be Different Solutions are not only highly qualified and motivated, but also all based in the United States or Europe.  That way, you’ll never have to experience the many pitfalls of poorly placed, undertrained and underpaid technical support services in far-flung locales.

    Contact us today to help ensure you don’t end up getting what Dell – and its unsatisfied customers – got back in 2003. And make 2013 the year you took your company’s technical support services to the next level of excellence.

Have questions? Contact us now!

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